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Returns, Refunds and Exchanges Policy
We offer a 30-day return on all brand new, unused and undamaged products when accompanied by a receipt and in original packaging. Used items may not be returned. A restocking fee of 10% is charged on all returned merchandise. All returns must first be authorized so we can give you detailed instructions on where to send your item(s). Please be aware that the customer is responsible for return shipping costs, and arranging shipment of returned items.
If you need to return an item, simply E-mail us at eric@hilltoprv.com. Request a return authorization, reason for returning, and be sure to include your order number. Please do not phone-in a return request. After we receive your return request via E-mail, we’ll send you an E-mail with detailed instructions for your return. After we receive your returned item(s), we will notify you via E-mail of your refund once we’ve received and processed the returned item.
After submitting an item for refund, you can expect to receive your refund within one to two weeks after you submit a return request, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it (1-3 business days), and the time it takes your bank to process our refund request. You, the customer, are responsible for return shipping costs. We recommend using UPS ground.
Warranty Information
All warranties are given by the product manufacturer, only. We accept no responsibility or liability, expressed or otherwise for any manufacturers warranty. If you have a warranty issue, you will deal directly with the manufacturer.
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